Customers should send or submit orders in the form of sealed letters. This letter should contain a list of requested items (valves, pumps, turbines, insulation bricks, tanks, towers, tools, etc.) with the required specifications such as rated volume and pressure and alloy specifications. We carefully study the order and determine which company of which country could be the best choice to place the order. We also prepare a preliminary price assessment. A representative of the customer is then invited to discuss a contract. After a contract is signed, customer should deposit the entire price (in Euros) to our account. The customer is also responsible for paying custom duty. Items should be checked for quality by the QC representative of the customer either at the site of the manufacturing factory or at a third party site in a third country, and a QC declaration should be issued and submitted by the said QC representative.

Note 1 – Customer should submit copies of its company’s identification documents to our company’s department of contracts and legal affairs. A file is then prepared and given to our “contracts team” and a preliminary contract and a proforma is prepared and sent to the customer.

Note 2 – In case the customer intends to use merchant’s card benefits, he/she should notify us in writing.

Note 3 – Any permits and licenses needed for importing the ordered items will be discussed with the customer and coordinated action will be taken for obtaining them.

Custom duty is calculated based on the following formula:

FOB value of the item + freight cost + insurance = CIF Value